Most of the questions we're frequently asked are generalized and answered below. If you cannot find an answer to your question, make sure to contact us.
Our Address is : Blk 261, Waterloo Street, #01-27, Waterloo Centre, Singapore 180261.
We are situated in between Queens Street and Waterloo Street and in close proximity to the National Library.
1. The nearest MRT stations (depending on which direction you come from) would be either one of the following:
Bencoolen MRT Station
Bras Basah MRT Station (Exit E)
Bugis MRT Station
City Hall MRT Station
Dhoby Ghaut MRT Station
2. The nearest bus stops (depending on which direction you come from) would be either one of the following:
Bus Stop: Bras Basah (B03) - NTUC Income Center
Bus Stop Number: 04179
Buses: 7 14 14E 16 36 77 106 111 128 131 162 162M 167 171 175 502 502A 518 518A 587 590 598 700 700A 857
Bus Stop: Victoria Street (B03) - Hotel Grand Pacific
Bus Stop Number: 01012
Buses: 2 7 12 32 33 51 61 63 80 175 640
Bus Stop: Victoria Street (B05) - Saint Joseph Church
Bus Stop Number: 01013
Buses: 130 133 145 197 851 960
As we are located in Singapore, all prices are denominated in Singapore Dollars (SGD).
We have provided indicative pricing in USD as reference for your ease of comparison.
Payment is to be made in Singapore Dollars (SGD)
Step 1: Sign up for an account here. We will need your particulars and details on record.
Step 2: A confirmation email will be sent to your registered email account. Click on the link in the email to activate your account.
Step 3: Browse and add items to your shopping cart.
Step 4: Check out and your order will be processed. For items in stock, please collect and make payment at our store within 1 week. For pre-order items, we will require a deposit and we will notify you via sms and email as soon as the products are released.
For items on sale, payment will be required upfront upon your order. Thereafter, you may pick-up your purchase at our store at your earliest convenience.
You do still need to activate your account by clicking on the activation link in the confirmation email sent to you after registration. Please check your spam folder if you do not receive the confirmation email within a few hours.
Time needed for the email to reach you varies depending on which email platform (Hotmail, Yahoo!, Gmail etc) you are on and is not within our control. We apologise for any delays.
For any queries, please call 62352390.
We ship to most destinations worldwide.
All Pre-orders and In-stock items would have to be paid in full upon your order. Shipping & handling charges are charged separately and you may combine your orders for shipment processing.
Shipping will be via Registered Airmail for small packages below 1.5 kg and via Airmail Parcel or EMS express (whenever feasible) for packages above 2kg.
To have an idea of shipping charges, please visit here. Please note the shipping charges are quoted in Singapore Dollars. (S$)
Postage rates to Asia / Europe differs and packages to Russia and South American destinations may be costly.
All orders taken will be confirmed and any cancellation request may be subjected to a cancellation fee. Hence, if uncertain, please enquire about shipping rates to your country before making a purchase ?
For purchases (either pre-orders or in-stock items) made on the website, you will be directed to make payment for the product(s) first. This is to ensure that you secure your item / preorder.
Postage/Handling Fee is charged separately only when pre-order items are available to ship, as it is only then we can determine the product weight ( and hence shipping costs) with greater accuracy.
If you are interested in a pre-order item, but there is no product weight to indicate shipping fee, you may use a similar product already in-stock as a gauge to get a reasonably good estimation of shipping / postage charges.
As a customer, you can choose to wait till your pre-order items have all arrived, before you consolidate them for combined shipping. There will be savings from combining items for shipping, rather than shipping individually. However, there will be a maximum dimensions and weight limit for each package.
Registering on the website only allows you to place orders with us.
To receive email notification, you will need to join our mailing list here.
Changes to quantity of items submitted cannot be amended from the website at the moment.
To amend the quantity for any items ordered, simply use the "Ask A Question" button on the product page to write in to us for any changes needed. We will respond with a confirmation email once amendment has been done for you.
This applies to both increases and decreases in quantity needed.
A pre-order made is a commitment to purchase items when they are in stock. Cancellations are therefore not encouraged and repeated cancellations might result in suspension of your pre-order privileges.
For overseas customers, a 20% cancellation fee will be imposed for any cancellation request.
Returns and refunds are determined on a case-to-case basis and will be given at the discretion of TFH.
We do not offer refunds or rebates for the following cases:
1. Item/packaging damage as a result of transit or mishandling by postal services;
2. Manufacturing defect or QC issues affecting random pieces;
3. Factory seal on products has been broken; or if item has been played with.
4. Paint over/ undersprays.
5. Overseas orders whereby recipient refuse or ignore notices and contact (intentional or unintentional) by destination customs over import duties and tax payable for the release of the goods.
For overseas orders, Returns and Refunds are subjected to the following additional conditions:
1. Once package has been shipped, shipping fee has been incurred and are paid to our logistics partners. Therefore, we are unable to provide refunds on postage payments once package has been despatched.
2. Payment made for overseas orders are channelled through 3rd Party Payment Gateway. As such, any payment refunds for merchandize will take into account payment fees that were incurred.